Exclusively Tankless Inc is a life saver! I live in New Jersey and was on the internet searching for help with a tankless water heater (Eternal Hybrid-GU 195 by Grand Hall USA) I purchased 3 years ago. To my surprise the company went out of business and there was no information on repairs other than Exclusively Tankless Inc who offered to help out of the goodness of his heart. I called from out of state and Doug walked me through the process on the phone of finding a resolve. Wow, what can I say? No one does this.....but he did! This speaks volumes about a man's character. He had nothing to do with the crummy unit I had yet helped me out without even being a customer of his. My own plumber (who is a friend) didn't offer this type of help. I bet all his costumes reap the benefit of this mans good will. Thank you Doug! I am ever so greatful.
Doug S****** is, once again, a life saver. Our Eternal tankless water heater started leaking and popped the GFI. I knew the original manufacturer went out of business a year or so after we installed the unit. I'm in San Diego and happened to find Doug online. I called him and described the problem and emailed him a picture of the leak. Doug knew exactly the part I needed and walked me through the installation of it and how to test and restart the unit. He sent the part at NO CHARGE, I only had to pay $10. for 1 day UPS shipping. I got it installed and the unit is working fine again. I will definitely call Exclusively Tankless/Doug again if I have a future problem. I wish we were closer. Also, I have several friends in the Phoenix area and will definitely recommend him to them. Thanks again Doug. Great job and I really appreciate your help. ??
It is so rare to deal with people nowadays with not only exceptional professionalism, but exceptional kindness, outstanding customer service and trustworthiness. I'm not even sure what to say because both my husband and I are still truly amazed with Doug. Not only are his prices amazing, he was willing to go out of his way and take time out of his day to walk us through replacing a water heater out of the kindness of his heart. He will definitely be our number one referral for anyone who needs his services. I wish more people and businesses had his kind of ethics and business practices.
Doug was very knowledgeable in helping me decide between the tank and tankless water heater, to replace my failed tank. I went with tankless and am very happy that I did. He gave and honored a better than competitive price and the quality of the installation was fantastic. Thank you Greg, Doug's installation man, for your hard work and clean install. Both Doug and Greg made this whole process tolerable. I strongly recommend Exclusively Tankless Plus to anyone contemplating replacing an old water heater.
Doug and Greg did an outstanding job educating, installing and following up. There is not a 10 rating, but they deserve it. (we did a complete remodel and the electric tankless experience was one of our top five provider efforts.) Also, professionally and personally an A+.
Fair pricing, Doug is wonderful and prompt, excellent service and product. Don't plan to work anyone else ever again if I can help it.
They were great. Absolutely excellent and quick.
We contacted Doug with an emergency water heater problem. The prior company had gone out of business and Doug was able to locate and provide us with parts to solve our heating issue. Doug had a very quick response, was professional and fair, if we need any future tankless needs we will be contacting Doug again. I was happy to support this veteran owned business.